Heybajji Privacy Policy – How Your Information Is Collected and Protected

Heybajji is an online betting and gaming platform. We take our members' privacy extremely seriously. This Privacy Policy explains what information heybajji collects, why we collect it, how we use it, and how we keep it secure.

This policy applies to all data collected through heybajji's website, mobile app, live chat, and email. By using the platform, you are deemed to have consented to this policy.

Heybajji collects data in two ways — information you provide directly, and technical data collected automatically. Both are outlined below.

Heybajji only collects the information that is strictly necessary to provide its services. No unnecessary data is ever requested.

Heybajji uses the data it collects solely for specified purposes. No data is ever used beyond its original intent.

• Account Management: Your mobile number and email are used to send login confirmations, password resets, and security notifications.
• Identity & Age Verification: Your name and date of birth are used to verify the 18+ age requirement and to complete the KYC process.
• Payment Processing: To process deposits and withdrawals and to maintain a record of transactions.
• Service improvement: To analyze which games are played most and which features are most useful — all analytics are conducted on a fully anonymized basis.
• Security & Fraud Prevention: IP addresses and device information are used to detect unusual login activity or transactions.
• Legal Obligations: To comply with applicable laws or the requirements of regulatory authorities.
• Bonuses & Promotions: To determine which bonuses and promotions apply to you.

Heybajji does not send targeted ads using your data, nor does it sell your information to advertisers.

Heybajji never sells your personal data. However, limited information may be shared with trusted third parties where necessary to operate our services properly.

• Payment Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket. Payment PINs or passwords are never shared.
• Game Providers: Companies such as Evolution and Pragmatic Play supply our games. They receive only the technical data from game sessions — not your personal identity.
• KYC Services: Licensed third-party services may be used for identity verification. Any data shared is used solely for that purpose.
• Law Enforcement Agencies: Where required by a court order or legal obligation, relevant information may be disclosed to the appropriate authorities.

All third parties with whom data is shared are required to uphold the same privacy standards as heybajji. Any misuse of data beyond the agreed terms will result in immediate termination of the partnership.

Heybajji takes the protection of your financial information extremely seriously. We follow strict policies when handling all payment-related data.

• Your bKash, Nagad, or Rocket PIN never reaches heybajji's servers. Payments are processed directly through the secure gateway of your mobile banking app.
• Transaction records (amount, date, status) are stored on heybajji for financial accounting and dispute resolution purposes. PINs and passwords are never stored.
• All payment transactions are monitored in real time. If any unusual activity is detected, your account is temporarily secured and you are notified immediately.
• Withdrawals go only to your registered mobile number — never anywhere else.

Heybajji's website and app use cookies and similar technologies. Cookies are small text files stored on your browser or device that help the site recognize you and deliver a better experience.

Cookies used by heybajji:

• Essential Cookies: To keep your login session active and store security tokens. Without these, the site will not function properly.
• Performance cookies: To understand which pages are used most and where issues occur. This data is fully anonymized.
• Preference Cookies: To remember your language preference or preferred game categories.

Heybajji does not use third-party tracking or advertising cookies. You can manage cookies through your browser settings, though disabling essential cookies may affect certain features of the site.

Heybajji does not retain data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For as long as your account remains active. After closure, data is generally retained for up to 5 years to meet legal obligations.
• Transaction records: Retained for up to 7 years to meet financial and legal obligations.
• Support conversations: Retained for up to 6 months after an issue is resolved.
• Login & Session Logs: Retained for up to 90 days for security purposes.
• KYC Documents: Stored in secure encrypted storage for up to 5 years after verification.

Once the retention period expires, your data is securely deleted. If you request deletion before that time, we will comply unless a legal obligation requires us to retain it.

Heybajji is strictly for adults aged 18 and above. Collecting, storing, or processing data belonging to minors is against heybajji's policy.

Age verification is mandatory at registration. If there is any doubt, heybajji may request KYC documents. Any account identified as belonging to a minor will be closed immediately and all associated data deleted.

As a heybajji member, you have several rights regarding your personal information. These are detailed below.

• Right to Access Your Data: To see what data heybajji holds about you, submit a request to our support team. You will typically receive a response within 7 business days.
• Right to rectification: If any details such as your name, address, or other information are incorrect, you can request a correction. Our support team will be happy to assist.
• Right to Erasure: Upon account closure, all data will be deleted except for what must be retained under applicable legal requirements.
• Right to Restrict Data Processing: You can request that your data not be used for a specific purpose.
• Right to raise a complaint: You can report any suspected Privacy Policy violation directly to our support team or by email.

To exercise any of these rights, email us at support@heybajji.best or reach out via live chat.

Heybajji employs multiple layers of technical security measures that work together to keep your data protected.

• SSL 256-bit encryption: All data transfers are encrypted. Any information sent between your browser or app and our servers is fully encoded.
• Firewall & Intrusion Detection: Advanced firewalls are active to protect servers from external attacks. Unusual access attempts are blocked automatically.
• Data masking: Internal staff do not have access to your full personal data — they can only view the specific portions relevant to their role.
• Regular Backups: Data is regularly stored in encrypted backups.
• Access Control: Even within heybajji, only staff members who require access to specific data are permitted to view it.
• Annual security audit: Every year, a third-party provider audits the entire system to identify vulnerabilities and provide remediation.

Heybajji may update this Privacy Policy when necessary. Any changes will follow the process outlined below.

• You will be notified in advance via SMS or email of any significant changes.
• You can find out about the latest changes by checking the "Last Updated" date at the top of this page.
• Upon your first login after any changes, you will be asked to accept the updated policy.

We recommend checking this page regularly, especially before making any significant transactions.

For any questions, data access requests, or complaints related to this Privacy Policy, please contact heybajji.

• Email: support@heybajji.best — the best way to reach us for detailed privacy-related queries.
• Live Chat: Click the chat icon on the site or app — get help in Bengali 24/7.

Privacy-related requests are typically responded to in full within 48–72 hours. For urgent matters, please contact us via Live Chat.